FAQ

My Account & My Cart

Answer

My Account is actually your profile on our site where you can view your account & billing history, update your contact info, change your password and manage your user name with personal data. Even you can track your order through my account. To have the access of this facility, sign in with your Username & Password.

Answer

Don’t worry if you forget your password. Follow these steps to reset your password:

  1. Click on My Account (top right corner of the site) to access the login window.
  2. Click on “Forgot my password” link below the LOGIN Button.
  3. Enter your email-id in the text box and click on send button.

We will send you an email of your registered User Id and Password. In case you do not remember you login ID & password both, send your order number at info@giftboxguru.com with a request to retrieve login id and password. Our team will shortly provide you with required credentials.

Answer

Yes, creating your account at our site has many benefits. We provide several membership advantages.

Through an account you’ll have swift and convenient transactions.

You can enter your shipping address just for one time and we will save it on our site so that you don’t need to enter again and again.
With details in your account, you can keep the track record of each and every order.

You’ll receive the information regarding our special offers and discounts.

Answer

On the header section you’ll get ‘Track Order’ option. As you’ll enter your order ID, you’ll be asked to enter mobile number and billing email id. Fill in the required fields and see the current status of your order.

Placing an Order

Answer

 We need the following details while you place an order

  • Recipient's name
  • Contact number of the recipient
  • Complete delivery address (with pin code)
  • Date of delivery
  • Message on the card
  • Sender's name
  • Shipping option and
  • Billing information.

Answer

You may browse through our different product category like flowers, cakes, birthday gifts, toys, etc. If you have any question, feel free to contact us at +91 9920457846

Answer

No, we don’t take order placement on call.

Post Sale Queries

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If you have any query or issue regarding partial delivery, kindly drop an email at info@giftboxguru.com or give a call at +91 9920457846.

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If you are dissatisfied with your order delivery, kindly contact our customer service at info@giftboxguru.com or give a call at +91 9920457846.

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For this issue kindly contact our customer service at info@giftboxguru.com or give a call at +91 9920457846.

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If you or your recipient gets wrong product kindly write to our customer service at info@giftboxguru.com along with the snap shot of the received product or call +91 9920457846.

Answer

There is no return policy of giftboxguru.com. If you got a wrong or defective product then you have to send the snap shot of that particular received product along with your order id within 24 hours of the product delivery at info@giftboxguru.com and we will send a complimentary product (same as you ordered) to the same address. You don’t need to return the wrong or defective product but between 24 hours of delivery of wrong or damaged product if you don’t mail us the snapshot on info@giftboxguru.com then the company will not accept anything.

Answer

giftboxguru.com will consider the order delivered even after the recipient refuses a delivery and there would not be any refund for that.

Answer

You can request for of confirmed express item /Courier Product we accept request within 24 hours of placing an order and after cancellation of the order then we credit the billing amount on your account after 7-8 working days. You can send your cancellation request at info@giftboxguru.com or give a call at +91 9920457846.

Answer

Request for cancellation of confirmed express item /Courier Product we accept request within 24 hours of placing an order.
For a cancellation request mail us at 
info@giftboxguru.com or call at +91 9920457846.

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For the cancellation of confirmed express item /International Orders/Courier Product we accept request within 24 hours of placing an order. For a cancellation request mail us at info@giftboxguru.com or call at +91 9920457846.

Answer

It takes up to 1 day (24 hours) to process a cancellation request.

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We have this mode of refund- via Bank a/c transfer

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We are unable to process the cancellation of an order unless informed within 24 hours (for domestic express)/ within 24 hours (for international)/ within 24 hours (for courier) of placing an order.

Answer

If you are dissatisfied with the order delivered, you can raise an issue in our customer service. Contact at info@giftboxguru.com or call at +91 9920457846.

Shipping

Answer

We offer uninterrupted delivery services to various cities of India such as Pune. Go to the site to View More Cities.

Answer

Yes, all orders are delivered during standard business hours 9 A.M. TO 8 P.M. unless it’s a midnight or a fix time delivery.

Answer

Yes you can. You can choose a particular time of delivery but additional charges will be added with the price of the product.

Answer

Yes, you can place an order for midnight delivery with additional delivery charges.

Answer

There are no shipping charges included for next day delivery and same day delivery (excluding for fixed time delivery). For courier orders, lately there are no shipping charges.

Answer

We have these modes of delivery- hand delivery and via courier.

Answer

No, it’s not all that necessary. You can shop using the Guest User link too.

Answer

Yes, we provides flowers and gifts delivery services internationally too.

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Yes, we offer a same day delivery service. This is available only for Indian cities and for limited products only.

Delivery Information & Order Status

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As soon as your order is confirmed you get an email with your order number on your registered e-mail id.

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You can check the current status of your order at our site www.giftboxguru.com by entering your order number in the track order textbox.
For any help contact our customer care executive at 
+91 9920457846.

Answer

  • Payment received: We’ve received the payment of your order & your order is ready to be shipped.
  • Payment declined: It means the payment for your order has failed.
  • Order under Process: The payment for your order isn’t confirmed yet from the bank/gateway.
  • Vendor allocated: Your order has been communicated to the suitable florist to be finished as per your request
  • Vendor accepted: The filling florist has received the order allocated to them.
  • Out for delivery: Your order is out for delivery.
  • Order delivered: Your order has been delivered as mentioned.

Answer

It means the delivery of the order will be made between 11:30 PM to 11:59 PM on asked or projected delivery date.

Answer

You need to pick a date before the occasion or event. For example, if the occasion is on 25th March, then you need to choose the date of delivery as 24th March for midnight delivery.

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It means your order will be delivered as per the selected time that you will select while placing the order (Sometimes it May delivered 15 minutes before or 15 minutes after the selected time)

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It means your order will be delivered next day from the date of delivery or from the selected date of the delivery.

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It means your order will be delivered on the same day on the day you are placing the order between 9:00 AM to 3 PM but we take the order of same day delivery before 3 o’clock in the evening.

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Under normal courier delivery, your orders will be delivered through different courier companies. The delivery will be made within 3-4 working days from the date of order placed.

Answer

No, there would be no extra charges in the same day delivery excluding fixed time delivery on the same day.

Answer

If you want to make a delivery today, choose the same day delivery option.

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If you want to make delivery tomorrow or for future dates, next day delivery option will be suitable.

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For above stated delivery options, kindly find the below given cut-off:

Fix time Delivery: You can place an order under this option for same day till 3 PM with lead of 3 hours at least.

Midnight delivery: You can make an order under this option for the same day till 3 PM.

Same Day Delivery: Under this option you can place an order for same day till 3 PM with lead of 3 hours at least.

Next Day Delivery: Under this option you can place an order same day till 3 PM but if the order placed after 3PM  it’ll become a next day delivery option.

Change in My Order

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If you want to have some changes in your order information, drop an email at info@giftboxguru.com or call us at- +91 9920457846. Any changes in order are made only if communicated within 24 hours of placing an order.

Answer

If you desire to change your Sender name give a call at +91 9920457846 or write to us at info@giftboxguru.com. Any changes in order are made only if communicated within 24 hours of placing an order.

Answer

To change the billing address contact our customer care team at info@giftboxguru.com or +91 9920457846. Make sure you intimate the changes one day before the delivery date in express product and for courier product inform us within 24 hours of placing an order.

Answer

If you want to change your product or gift, contact us at info@giftboxguru.com or +91 9920457846. Any changes in order information can be considered if communicated at least one day before the delivery date. For express product inform one day before and for courier product inform within 24 hours of placing an order.

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If you desire to have some changes in receiver’s name contact our support team at info@giftboxguru.com or +91 9920457846. Ensure you communicate your wish for receiver’s name change within 24 hours of placing an order.

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If you wish to do so contact our customer care at +91 9920457846 or write to us at info@giftboxguru.com. Ensure you communicate this within 24 hours of placing an order.

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To change the delivery address communicate within 24 hours of placing an order at info@giftboxguru.com or +91 9920457846.

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If you want to change the delivery message you can write to us at info@giftboxguru.com or call at +91 9920457846within 24 hours of placing an order.

Any changes in order can be made if only within 24 hours of placing an order.

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If you want to change the delivery date contact our customer care team at info@giftboxguru.com or call at +91 9920457846. Make sure you communicate this change within 24 hours of placing an order.

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For this contact our customer care at info@giftboxguru.com or call at +91 9920457846. We consider any changes in order if only communicated at least within 24 hours of placing an order.

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If you need to change the flavour of the cake give us a call at +91 9920457846 or contact us at info@giftboxguru.com.

Change in order will be considered if communicated within 24 hours of placing an order.

Answer

If you want to change the fix time delivery timings, contact our customer support at info@giftboxguru.com or call at +91 9920457846. Any change in order or info can be made if only if communicated within 24 hours of placing an order.

Answer

If you want to change a midnight delivery to fixed time or normal delivery contact our customer support team at +91 9920457846 or info@giftboxguru.com. Any change in order can be made if only if communicated within 24 hours of placing an order.

Answer

If you want to amend or change a normal delivery to a fixed time or midnight delivery call our customer service representative at +91 9920457846 or drop an email at info@giftboxguru.com.

Any change needs to be made in order information can be considered if only if communicated within 24 hours of placing an order (Terms & Conditions apply).

Answer

If you want to add more products in your order, contact our support team at +91 9920457846 or email at info@giftboxguru.com.