Terms & Conditions
Terms & Conditions
General- Product Related
- Flower products shown on our website are for indicative purposes only. We try our best to match the actual delivery with the pictures shown. However, there might be slight deviations in the final product based on the quality of flowers, variation in colors etc across different cities.
- All Pictures of cakes and other gifts are also Indicative. There might be slight variation in the design of the cake from city to city.
- Pictures of all perishable commodities sweets, cakes etc are strictly indicative. It is not possible to deliver the exact same product as shown on the website in case of sweets since they are bought from sweets shops in the local area only. However, Gift Box Guru will strive to deliver the best quality products as available.
- If ordered flowers/cake/fruits/sweets are not available in the desired city, we shall deliver available best quality flowers/cake/fruits/sweets of equal value.
- In the case of flowers, cakes, fruits & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, the order shall be considered as delivered. In such cases, no claim for refund or redelivery will be entertained. If the receiver refuses to take delivery of the products, the order will be deemed as delivered. No request for refund/cancellation will be entertained in such cases of perishable products.
- In case of branded items, manufactured by other companies, there is a possibility that the item might be unavailable or discontinued by the manufacturer. In the above scenario, Gift Box Guru will try to replace the original product with another product of similar design and quality. Customer approval will be sort over email or phone. However, in case the customer does not respond within 12 hours to our email, it shall be assumed that the customer has given his/her consent to the change in the product.
- Branded Chocolates (like Cadbury's, Ferrero Rocher, Nestle chocolate products) sold on the website, might vary in weight from what is mentioned on the website as the weight of chocolate items vary as per company policy. Chocolate weights vary from month to month and city to city and Gift Box Guru has no control over this.
- The Delivery Confirmation will be sent through email and in no case can it be treated as proof of time of delivery. Confirmation emails or messages might be sent a few hours after the actual delivery.
- In the case of courier items, if no one available at the shipping address at the time of delivery, the order will be considered as delivered. No demand for refund will be considered in such cases.
- Gift Box Guru reserves the right to cancel orders which are of areas non-serviceable. In case a customer places an order for locations outside cities and we cannot deliver there, we cancel the order and issue refunds as per our refund policy.